faq & How TO

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  • We offer KYC & AML Compliance!  What is KYC and AML?

    KYC
    Know your customer (KYC) refers to due diligence activities that financial institutions and other regulated companies must perform to ascertain relevant personal information from their clients for the purpose of doing business with them.

    AML
    Anti-money Laundering (AML) refers to a set of procedures, laws and regulations designed to stop the practice of generating income through illegal actions.

  • Can I see trade pairs/activity/orders without having an account?

    Yes – on Live Trade you can select the pair you wish to review by clicking on the trade pair on the upper left of the page. It may take a moment to load the data from the live exchange to this review page.

  • How do I register for an account?

    To register for an account, go to https://tyche.exchange – read, and if you accept the disclaimer, click confirm. Then click on the Register Now button on the following page.

    You will be asked to fill in a username, your full name, email address and a password (twice). You then need to select your country and enter your phone number including your country code before you click the captcha and submit the form. You will then receive an email (if not received, check your spam/junk mail – and click the link in that email to confirm your email address) and a text SMS code to confirm your phone number (enter the number received). You are now registered on the exchange.

    On your next login, you will land on the security page where you can enter your KYC information. Upon approval of that, you will receive an email with a confirmation code to enter on your next login to the exchange.

  • How do I log into my TEX (TYCHEXCHANGE) account?

    To sign in you will need to enter your chosen username as used on your registration form, password and the captcha box and finally, enter your 2fa code (Google Authenticator is the best and most reliable option).

  • I did not receive my OTP code, what should I do?

    If you did not receive your email OPT code, please check your spam or junk mail folder. You can also request it be resent to you on the same page.

    If you do not receive the SMS OTP code – you can select to get your OTP code via phone call. If you still don’t receive it – please wait 5 minutes in case of network congestion and try to log-in again.If you still cannot receive your SMS code via text or phone call, you may then reach out to live help in the lower right corner on the chat bubble.

    If you believe you registered with an incorrect phone number, and that is the reason for not getting your OTP code (for example – you forgot to enter your country code), you can register with a new email address and use the correct phone number (including country code). If that does not work for you – you may send an email to support@tyche.exchange and request deletion of your account. The request may take up to 24 hours to be taken care of and you will receive an email reply when you can attempt to re-register.

  • How do I reset my TEX (TYCHEXCHANGE) password?

    You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you registered when you opened your account.

  • I’ve lost/replaced my phone. How do I reset my 2fa information?

    If you have lost your phone/gotten a new phone/got a new phone number, and you need to reset your 2fa (phone otp or google auth), please reach out to live support in the lower right corner chat bubble. Please be prepared to provide the support personnel with your username/full name/phone number/email address so they can authenticate you and reset your 2fa for you.

    We highly recommend Google Authenticator app, as it is much more reliable than email or phone otp (network congestion issues, email and phone service issues). Also, when you set up your Google Auth, it is recommended that you take a screenshot of the scannable code and save it somewhere safe, that way – if you lose your phone in the future, or change phones, you have the current code available to scan into the new device without having to wait for support to help you.

  • How can I change my phone number or email address?

    For email address and phone number changes – you may email from old registered email address the request to change email address to support@tyche.exchange – be sure to include your new email address.A reply will be sent to the new email address to confirm personal information for ownership of account – if you send the correct information on that email – your email address will be updated.

    For phone number changes –you can reach out to live help in the lower right corner chat bubble – you will need to verify personal information as owner of account – and redo phone verification code to new phone number as you had done when you first signed up for an account with the old number.

  • What does TEX (TYCHEXCHANGE) do with my personal information?

    We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

  • Why does it take so long to get my withdrawals completed?

    We utilize a cold wallet system – which means that no wallets are live/accessible on the exchange server for your security (meaning if someone hacked the exchange, they could not get your funds!) However, that also means that we must run a clearing and settlement to verify and match deposits/withdrawals to users and update the exchange balances accordingly.

    Currently, withdrawals are run M-F once a day. They must be double checked to ensure there’s been no fraudulent activity before funds are released to outside wallets, and the support staff on weekends does not have access to do this.

    As the exchange grows, this will be processed more frequently, but at this time the withdrawal requests are usually only a few a week so this should be sufficient for now.

  • I would like to list my coin/token on TEX (TYCHEXCHANGE). How do I do this?

    Please have one of the coin team members send an email to listings@tyche.exchange. Emails requesting listing of your favorite coin cannot be taken from those that are not part of the coins administrative/development team. Please include your coin/token name, ticker, website, social media accounts (if not on your website) as well as your coin/token logo. A listing specialist will review the information and get back to you within 1 week. A full review will be done.