faq & How TO

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  • We offer KYC & AML Compliance!  What is KYC and AML?

    Know your customer (KYC) refers to due diligence activities that financial institutions and other regulated companies must perform to ascertain relevant personal information from their clients for the purpose of doing business with them.

    Anti-money Laundering (AML) refers to a set of procedures, laws and regulations designed to stop the practice of generating income through illegal actions.


  • How can I reset my password?

    You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you registered when you opened your account.

  • Do you offer a demo account?

    Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our demo account has limitations.

    All you need to do to open a demo account is register and follow a KYC procedure. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

  • How do I log into my TEX (TYCHEXCHANGE) account?

    Once you have received confirmation that your account has been opened and you have verified your email address after receiving your code through postal service, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then select live or demo account.

  • What does TEX (TYCHEXCHANGE) do with my personal information?

    We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.